In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 20% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Shipping & Returns
We are able to ship it anywhere in Australia. Most complete bicycles can not be shipped and must be collected in store. Nukeproof bikes and Deviate cycles are able to be shipped anywhere in the country. Shipping rates will be calculated on a "per bike" basis and agreed by both parties before being released.
If there’s a problem with a product that you purchased from us, please bring it back to us within 5 days in original packaging and unused. We will offer a store credit to the value of the purchase.
You may also ship an item back to us if it is defective or not to your satisfaction. We will refund up to $10 shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will not be refunded.
Labor fees, such as custom wheel builds or other services, are non-refundable.
- Time: You have 10 days from purchase to request a store credit.
- Method of Refund: Refund will be applied towards a store credit.
- Product Condition: Product must be new and unused
- Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
- Charges: Customer is responsible for any shipping costs related to the return.
- Special-order bikes are non-returnable or exchangeable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!